Squarespace Review

Overview

Squarespace Commerce is the most recent addition to the unique Squarespace platform. This is an ideal option for small and large businesses alike that want to start selling their wares online. The platform is really easy to use and takes all the typical hassles out of getting your own site built and integrated with things like payment processing, SEO and even marketing systems. Best of all the prices are really affordable and you can be online in a flash.

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Features

The amount of features offered through Squarespace e-Commerce is certainly impressive. To start off, designing your site is simple and straightforward. There are a wide range of categorized templates to choose as a starting point. From here, the design editor is drag and drop making things intuitive. Best of all, you do not need to know any code to make it all come together.

Each customer also receives hosting included with their package and numerous other tools to make managing the site and social media integration easy. There are also a number of other powerful features including ShipStation integration, 3D Packing Algorithms, tax and coupon control, flexible product variants and much more.

Shopping cart and payment processing options have also been simplified. There is a 30-second account sign-up with Stripe, the Squarespace preferred merchant payment processing solution. It is also considerably easy to include payment buttons and numerous product variants. There are also options which allow for multiple types of coupon creation in tandem with full tax and shipping tools to help with store and order management.

There are several impressive marketing and SEO functions included. Users may edit page titles, meta descriptions and create custom URLs. They also include XML site maps, valid XHTML code (although you do not to know any code yourself) and even 301 redirects.

Value

When considering the question of value regarding an e-Commerce provider, a number of questions should be asked (and answered). For starters, does the company in question have any set-up fees or other hidden charges? In the case of Squarespace, there are no set-up or start-up fees of any kind. In fact, the only additional charges to consider would be those for merchant processing. If you decide to use Stripe, these will amount to a small transaction fee of 30 cents plus 2.9% of the order. This is in line with what most major payment processors are charging nowadays.

Squarespace offers an excellent website publishing platform, specially designed for e-commerce purposes. It also offers simple pricing with no surprises. Once you get past the free 14-day trial, which everyone is eligible to make the most of, you will face a choice of three packages, for $8 a month, $16 a month, or $24 a month; all, by the way, with fully integrated e-commerce features.

The three packages all include a free custom domain, mobile website and store, and 24/7 customer support, among others. They differ in the number of products you can sell on your online shop, varying from a single product shop (the "personal" plan), a good 20 products on the shelf (the popular "professional" plan), or an unlimited number of products for sale (the "business" plan). The business plan further calculates carrier shipping rates for USPS, assistance with accurate package sizes and printing labels through ShipStation in a fully and seamlessly synced manner.

 

planpricenotes
Personal$8.00/mo.500GB Bandwidth
Professional$16.00/mo.Most Popular
Business$24.00/mo.Unlimited Products

Safety Options

Another important consideration when choosing an e-Commerce platform is the safety and security options built in. Squarespace was an online blogging and content management platform for a while before venturing into the e-Commerce space and they have already built up a solid reputation in both of these areas. This includes having a strong 99.9%+ up-time record. This means that your site will remain connected to the server and customers will be able to visit whenever they wish.

The payment processor of choice is another aspect of security to consider, since this is where customer data will be processed. Fortunately, Stripe is fully PCI certified and is 100% secure. All of your payment pages will be served over Secure Socket Layer encryption methods, so there should be nothing to worry about. Additionally, under such a system all of your customer data and financial information is never held or stored on your site. This fact alone should convince users that everything is secure and on the up and up.

Customer Support & Overall Service

The best thing about Squarespace customer support is the fact that this is not outsourced to other countries. In other words, when you call, you will actually speak English to someone at the company. Better yet, the agents are helpful and knowledgeable about all things related to e-Commerce and websites. You may also send an email, which should be answered in under an hour in most cases. There is also a live chat function available Monday through Friday from 8am to 7pm EST. Squarespace feature an extensive knowledge base, workshops, user forums and guides that offer in-depth assistance.
 

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